Posts Tagged ‘print’

Are You Doing Everything You Can To Communicate With Your Customers?

Today’s landscape of communication options can be overwhelming for any sized business, let alone small and mid-sized businesses that already feel crunched when it comes to time and resources for self promotion. However, the plethora of options has also come with advances in the technology that can be used to manage those communications.

In Ridgeland, Mississippi, thinkWEBSTORE is helping clients face these challenges and understand the tools that make it possible to communicate with customers in many new ways.

According to Bryan Carter, President of thinkWEBSTORE, there is no silver bullet. “People often ask what specific message to create for which specific platform,” he said. “They are trying to choose specific technologies to reach specific audiences. But it’s more about opening the lines of communication so that people get your message however THEY choose to receive it. Be that email, Facebook, Twitter or in traditional media. Today’s opt-in approach in the social marketing segments has allowed people to actually ask to communicate with you and your company.”

A year ago, audiences were more segmented and had less tolerance for receiving the same message in multiple formats. But today people (customers) are embracing multiple ways to communicate. And, they don’t mind getting some repeat communications from their different channels. Using social networking channels also means that a positive message can spread far beyond its initial recipients. That said, every communication must be relevant. Otherwise, your audience members will begin opting out.

Website

Your website is still your most important communication hub for your customers. It is the place that defines your look, visuals, content, deep content and messaging.

Facebook

With the introduction of FBML, Website pages on Facebook have debuted and taken off with vigour. Time will tell how much of ‘The Next Big Thing’ they prove to be. But, as of now, they are having real impact despite having only recently been introduced.

Instead of looking for a silver bullet, try seven. Use each method or media for its strength and don’t be afraid to overlap a little. As long as the message is well received, customers will still be fans.

Seven Standard Ways of Communication for Today’s Business

• Web
• Facebook
• Twitter
• Email
• Phone or Chat
• In Person
• Third Party (Referral and Word of Mouth)

For more information and insight into integrating your marketing and communication strategies across multiple media channels, building websites and building new Facebook web pages, contact thinkWEBSTORE.com in Ridgeland, Mississippi on Lake Harbour Drive next to Primos Cafe.

……………….

Located next to Primos Cafe on Lake Harbor Drive in Ridgeland, thinkWEBSTORE is a leader in online presence in the Jackson metro area. Their services include website design, social marketing, hosting, logos, search engine optimization and graphic design. They can be found online at www.thinkwebstore.com, on Facebook at www.facebook.com/thinkWEBSTORE and on Twitter @thinkWEBSTORE. Contact thinkWEBSTORE.com by phone at (601) 856-2000.

How does your website stand up against your competition’s? Does it play well with your social marketing sites?

A website can just sit there like a dusty can on a shelf. Or, it can be a vivid expression of what you want your business to be and how you want it to compete with others. More and more small to mid-sized companies are realizing that how they express themselves online is crucial to how well they perform in today’s economy. Increasingly today’s messaging isn’t about shouting louder, it’s about speaking smarter. This means targeting the message and the medium to the right audience. Online, you can.

There was a time when websites were a luxury for businesses. Today they are as necessary as a phone number and logo. Now that websites are mainstream, people expect every business to have one. And what’s more, potential customers use them. So your website should not only properly represent your business and its capabilities, it is also critical that your website performs for you and outperforms your competition.

To make sure your web presence has full impact, you might have to move beyond your url. This gives your audience the chance to encounter you in more than one place on the web. Welcome to social marketing. That’s right, the online world didn’t sit still and, while we watched, applications like Facebook and Twitter entered the online social scene, grew to mainstream status and finally penetrated the business market. In fact, there are companies that rely completely on their websites and social marketing to promote their business — successfully.

Everyday millions of people are shopping online and comparing competing companies. Many of the companies being surfed don’t even know how many sales are clicking out the door. Since it all happens online, it‘s easy to fall asleep at the wheel while the competition racks up.

One amazing thing about your online presence is that it works while you are awake, and while you are asleep. It is critical that you create the right tool and the best experience for your customer . A properly designed online presence can be your best, most reliable employee. It can qualify leads, drive sales, attract phone calls and inspire in-store visits. It will consistently do whatever you have set it up to do, all day and all night long. It costs less than an entry level sales associate and does much, much more.

Your online properties must work together. And, depending on which applications you employ — Facebook, Twitter, Blogs, etc. — you will need to do your part. That means spending some time communicating with your customers, answering questions, offering them advice and offering deals. With proper execution, the return will be in your customer relations and in your bottom line. Consider your online presence to be your ship. Pick a great captain and watch your tools perform.

……………….

For more information on websites and social marketing, contact thinkWEBSTORE.com at (601) 856-2000, visit www.thinkwebstore.com or find them on Facebook and Twitter @thinkWEBSTORE. Located next to Primos Cafe on Lake Harbor Drive in Ridgeland, thinkWEBSTORE is a leader in online presence in the Jackson metro area. Their services include website design, social marketing, hosting, logos, search engine optimization and graphic design.

thinkWEBSTORE.com helps Local Businesses Compete

Has the Web changed Marketing Strategy? Yes, of course it has. Has it become a tool to help you organize your marketing efforts? You bet.

The fact is, developing your brand and marketing materials has never been easier. Websites have become the proving ground for all aspects of a company’s marketing presence before it is ever committed to the sunk cost and expense of more traditional materials such as print, video and audio that, once created, cannot be easily changed or changed at all.

Using your website as your marketing hub, you can develop and polish the look, the message and the content of your company and then use that to easily guide the development of everything from business cards to brochures to articles to online ads to billboards. Keeping your message and look consistent and on point has never been easier or more practical.

In addition to developing your guide to marketing materials, the Web is also an excellent marketing research tool. Not only can you see which pages interest your visitors the most, but by promoting your website address in all of your marketing efforts you are inviting your audience to come visit your site. And, a portion of your audience will. By tracking your web traffic you can get a decent idea of the response rate of your advertising and campaign efforts.

* New TV commercial? Track it.
* Just attended a conference in Orlando and handed out over 250 business cards? Track it.
* Just had a write-up in the local business journal? Track it!

Comparing your traffic and the costs of each effort can give you a general idea of your Return On Investment (ROI). The results may surprise you!

The proper and most efficient evolution of your business identity and marketing materials can save you money and make all of your efforts consistent, synergistic and more effective.

(1) Logo – Establish your mark
(2) Website – Establish your look, your message, your extended content
(3) Promote – Business Cards, Letterhead, Envelopes, Brochures, Sales Literature, Catalogs, Video, Radio, Print Ads, Online Ads, Email Marketing, Direct Mail, Billboards, Apparel, Gear

Don’t put the cart before the horse!
(1) The first thing to establish is your logo. (2) From the logo a look can begin to evolve and be developed, along with your messaging and content in the form of a website. (3) It’s time to promote your company. Once finalized, these elements can be used to generate any marketing and support materials you need.

If you are using the Web correctly, it has added a dynamic element to your marketing tool set that you will never give up. It has become the hub of all marketing efforts including conceptualization, message development, content development, public trials, visual treatment, general tracking and the source for nearly all marketing materials.

If you have questions or would like more information on how to maximize the use of your website and online presence in your overall marketing strategy, contact thinkWEBSTORE.com at (601) 856-2000.