Go to Paul Moak and "like" their page. For every "like" today they will donate a dollar to the Missississippi Nurses Foundation.

Go to Paul Moak and "like" their page. For ever "like" today they will donate a dollar to the Missississippi Nurses Foundation.

Go to Paul Moak and "like" their page. For ever "like" they will donate a dollar to the @Missississippi Nurses Foundation.

think SUPPORT

Office Hours

8:30 a.m. – 5:30 p.m. Central Standard Time

Monday through Friday except holidays.

Telephone Support

Office
601.856.2000

Holiday and After Hours Support
601.209.2902

Support Topics

Your Email

Your premium email hosting account includes spam filtering, webmail access, and pop3 email access. You can request passwords to be reset at any time. All of our hosting is done on premium servers with redundant hard drives.

Spam Filtering

Where your email is hosted and whether or not you have spam filtering software have nothing to do with who sends you spam. However, spam filtering can make your life a whole lot easier.

Spam filtering is included with your account. Every email that comes through the server is “graded” by the spam filter. It looks for key words or originating domains that are associated with spam.

If the email scores high enough, it will be marked as spam with a “[SPAM]” added to the beginning of the subject line. You will still receive it, however. That way you will never lose any emails that look like spam, but are not.

Many email programs such as Outlook allow rules to be set up that automatically move emails with specific text (such as “[SPAM]”) into a Junkmail folder (or whichever folder you designate). If you need help setting this up, please call us and ask for support.

Webmail

Webmail for your account can be accessed at webmail.yourdomainname.com (or .org, .ms, etc.). You will use your username (full email address) and password to log in. Keep in mind, webmail looks into your mailbox on the server. If your email application (such as Outlook) has checked it (or popped it) then the email may have been downloaded to your computer and the mailbox on the server may be empty.

Webmail always leaves the mail on the server in your mailbox. Programs like Outlook download the mail from the server and on to your computer (so they empty your mailbox on the server). If you use only webmail, and not an email application such as Outlook, you have to be very careful to delete the mail in your mailbox so it does not fill up and run out of space. If you use Outlook, this rarely happens since Outlook downloads the email from your mailbox on the server to your computer and makes room for more new messages.

Web Statistics

If you have a website hosted, web statistics for your account can be accessed at www.yourdomainname.com/stats (or .org, .ms, etc.). Web statistics can tell you how much traffic you are getting along with general information about when you are getting it and where it is coming from.

Configuring Pop Mail Applications

When setting up your pop3 mail application, such as Outlook, make sure the following are used:

Username: [your full email address, ex: name@yourdomainname.com]
Password: [as provided by thinkWEBSTORE.com]
Incoming Server: [mail.yourdomainname.com (or .org, .ms, etc.)]
Outgoing Server: [mail.yourdomainname.com (or .org, .ms, etc.)]
In the Outgoing Server settings (usually found under “Advanced” or “More Settings”) make sure that “My server requires SMTP authentication” is checked along with “Log on to incoming mail server before sending mail”
Do NOT check “Log on using Secure Password Authentication (SPA)”
In the Outgoing Server settings (usually found under “Advanced” or “More Settings”) change the outgoing email port from 25 to 587

We hope you enjoy using thinkWEBSTORE.com’s Premium Website and Email Hosting Service. Please, call us with any questions.